In this topic
Introduction
This topic describes common errors and warnings that can occur during the payroll process.
What are errors?
The Event Listing reports that are available when processing a payroll will show errors which are highlighted in red and arise for a number of reasons.
Most errors are reasonably self explanatory, however, if you receive an error and are not able to identify how to resolve it yourself, you’ll need to contact your payroll provider.
NOTE: A common error occurs when an employee or employer record is locked for editing. This may occur where a user was trying to make a change to a record but did not correctly complete the task. The record will normally unlock automatically after twenty minutes.
What are Warnings?
The Event Listing reports that are available when processing a payroll will show errors which are highlighted in blue. These warnings may indicate an item which requires your action.
You should review each warning before proceeding with the payroll processing.
Warnings Indicate things such as:
- Employee has not been paid
- The Superannuation Guarantee has not been calculated on an employee
- Employee’s First Payroll
- Missing Date of Birth
NOTE: If you are satisfied that the warnings are not highlighting any issues, you can continue to run your payroll as normal.
